If you selected delivery via Royal Mail recorded delivery then you can contact us for a tracking number.
If you selected Royal Mail First Class then please read the following:
Despite our efforts, there can sometimes be unforseen delivery delays. Please remember this is usually down to the Royal Mail, NOT US.
Please wait seven working days after the item shipped date (the date you received the Item Shipped e-mail confirmation).
During that time, we recommend that you ask your local postal sorting office if they've already tried to deliver it (even if they didn't leave a card) and ask your neighbours if the package has been left with them.
You should also check that the delivery address you gave us is correct. Check the delivery address on the Item shipped email.
If your order hasn't arrived five days after the item shipped date, and it has not been left with your neighbours or at the sorting office then please
contact us and we'll do our best to locate it.



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