Returns

We hope that you are pleased with your purchase from Autobulbs Direct Ltd. However, we understand that there are occasions when you need to return goods to us.

Goods Faulty on Arrival:
If your goods are faulty on arrival, you have 28 days to inform us of the fault (please note that for business customers, this is 14 days). When the goods are returned to us and the fault has been verified we’ll issue a full refund to you via your original payment method or send a replacement as required.

Goods Damaged in Transit:
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse we’ll issue a full refund to you via your original payment method or send a replacement as required.

Goods Faulty in Warranty Period:
If your goods develop a fault within the warranty period then please contact us to arrange a replacement.

In the unlikely event your item develops a fault during the warranty period Autobulbs Direct Ltd will replace any failed part. We ask that you send the faulty item back to us with a copy of your invoice and a returns reference number which can be obtained by contacting us on 0844 884 2888 or through the contact form on this website.

Once the faulty parts are received we will send your replacement parts. Any product warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Autobulbs Direct Ltd, or any alteration or repair carried out without the our approval.

If you have changed your mind:
If you have simply changed your mind about your order and you wish to return your goods then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be ‘as new’ when returned to us. Once you’ve informed us of your decision to return goods under DSD you have 28 days to do so at your own expense. Once goods are received at Autobulbs Direct we’ll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers.

Non Delivery:
If you selected delivery via Super Saver delivery then please read the following guidelines.

Super Saver deliveries are sent via Royal Mail First Class
Royal Mail 1st class deliveries should take 2-4 working days however, according to the Royal Mail can take up to 7 working days. Despite our efforts, there can sometimes be unforseen delivery delays. Please remember this is usually down to the Royal Mail.
Please wait seven working days after the item shipped date (the date you received the Item Shipped e-mail confirmation).
During that time, we recommend that you ask your local postal sorting office if they've already tried to deliver it (even if they didn't leave a card) and ask your neighbours if the package has been left with them.
You should also check that the delivery address you gave us is correct. Check the delivery address on the Item shipped email.
If your order hasn't arrived seven days after the item shipped date, and it has not been left with your neighbours or at the sorting office then please contact us and we'll do our best to locate it.

Please note you must contact us within 21 days of the item shipped date otherwise we will be unable to help.

If you selected Express Delivery, delivery should be 1 working day after you received the item shipped email. If you have not received your item, please contact us for your tracking number and we will investigate the delay for you.

Need to request a return?
Now you know our returns policy you can request a return using our contact form by clicking the 'contact' link above. Please remember to include your name, order reference and date of purchase.

Posting returns
You may send returns back to us via whichever method you choose, however we do recommend using a trackable service and obtaining proof of postage. When sending returns back to us please make sure they are well packaged in secure jiffy bags or boxes and not letter envelopes as we cannot be responsible for lost or damaged returns.

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