We hope that you are pleased with your purchase from ABD.co.uk. We understand however, that there may be occasions when you need to return goods to us.
We offer product warranties on all products unless otherwise specified. This is normally 12 months by default, but please check the product description for the specific duration for the product you have purchased. If you need to claim for a defect under warranty, please contact us.
If your goods are faulty on arrival, you have 28 days to inform us of the fault (please note that for business customers, this is 14 days). When the goods are returned to us and the fault has been verified, we can issue a full refund to you, via your original payment method or send a replacement as required.
If your goods were damaged in transit, we request that you report it to us within 14 days. If goods are visibly damaged on receipt, it’s best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we can issue a full refund to you via your original payment method or send a replacement as required. If however you can provide a photo of the damage, we will do our best to replace them straight away and arrange to have the damaged goods returned at no cost to yourself.
If your goods develop a fault within the warranty period, then please contact us to arrange a replacement.
In the unlikely event your item develops a fault during the warranty period, ABD.co.uk will replace any failed part. We ask that you send the faulty item back to us with a copy of your invoice and a returns reference number which can be obtained by contacting us on 0330 1359 545 or through the contact form on our website.
Once the faulty parts are received, we will send your replacement parts. Any product warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by ABD.co.uk, or any alteration or repair carried out without the our approval.
As personalised products are bespoke to you and therefore not resalable, we are unable to accept returns or refunds for them unless there is a defect.
If you have simply changed your mind about your order and you wish to return your goods then in line with the Consumer Contracts Regulations (CCR) you can do so provided you inform us of this decision within 14 days from receipt. Please note the exception for personalised products detailed above.
The goods must not be opened nor used and must be ‘as new’ when returned to us. Once you’ve informed us of your decision to return goods under the CCR you have 28 days to do so at your own cost. Once goods are received at ABD.co.uk we can issue a full refund for the cost of the goods to your original payment method. Please note this policy does not apply to business customers.
If you selected delivery via Super Saver delivery then please read the following guidelines.
Super Saver deliveries should take 2-4 working days. However there may, in rare circumstances, be unforeseen delivery delays. These can be such things like:
Due to the above, we must allow 7 working days (monday-friday, not bank holidays)
Please do not contact us about non-delivery until after the 7th working day has passed.
In the meantime, please check the online tracking information, check with your neighbours, safe places and at your local delivery depots.
If your order hasn't arrived seven days after the item shipped date, and it has not been left with your neighbours or in a safe place then please contact us and we'll do our best to locate it.
If you have selected the Express Delivery option, this will be delivered 1-2 working days after your order has been shipped email is sent out. This service is a fully tracked service. If you have not received the goods within this time please contact us as we can track the delivery for you or provide you with your tracking number. There may, in rare circumstances, be unforeseen delivery delays that are typically caused by events like adverse weather conditions or road works and accidents that are out of our control, but these are quite rare and we will always do our best to speed things up as much as possible for you. If your order hasn't arrived seven days after the item shipped date, and it has not been left with your neighbours or in a safe place then please contact us and we'll do our best to locate it.
You should also check that the delivery address you gave us is correct. Check the delivery address on the Item shipped email. If your order hasn't arrived seven days after the item shipped date, and it has not been left with your neighbours or at the sorting office then please contact us and we'll do our best to locate it.
If you selected Guaranteed Next Day, delivery should be 1 working day after you received the item shipped email. If you have not received your item, please contact us for your tracking number and we will investigate the delay for you.
If you have a damaged or faulty item that you need to return, we offer a free returns option within the UK via a tracked service. If you have simply changed your mind, you will need to send it back at your own cost.
If you need to return an item, please contact us for details on how to request a return. It is very important to contact us before sending anything back as this will ensure it is processed correctly and swiftly on arrival. Any items sent back to us outside of our stated returns process may experience delays.
Please note: We (ABD.co.uk) reserve the right to refuse the return of products where the packaging has been damaged beyond repair.